Retail Operations Support Officer

About the Role

Salary Band: H.3 £25,683 (£15,410 pro rata)

Hours: 22.5 per week

Location: Hybrid role with base at Honeysuckle Farm

This is a part-time role (22.5 hours per week), based at Honeysuckle Farm with some remote working where appropriate, and travel to retail locations as required.

As Retail Operations Support Officer, you will provide essential administrative, systems and operational support to our retail function. You will help ensure our shops operate accurately, efficiently and consistently, enabling our Retail Manager and Shop Managers to focus on leadership, performance and volunteer engagement.

This role is central to keeping our retail systems, processes and information accurate and up to date, particularly following recent changes to ways of working. You will support the implementation of new systems and processes through coordination, communication and confident system use, rather than direct line management.

What You Will Be Doing

EPOS Administration and Systems Support

Acting as system administrator for our EPOS platform
Providing day-to-day troubleshooting and user support
Supporting EPOS training for staff and volunteers
Maintaining permissions and configuration, escalating technical issues as required

Gift Aid Administration

Coordinating and processing monthly Gift Aid claims in line with HMRC requirements
Liaising with Finance & Compliance to ensure accurate and timely submissions

Retail Team Operational Support

Supporting clear and consistent communication between Head Office and shop teams
Assisting with inductions, system set-up and access
Supporting rota coordination and timesheet collation
Submitting payroll information accurately and on time

Administration and Purchasing

Raising purchase orders and procuring retail supplies
Managing retail paperwork accurately and within agreed timescales
Ensuring compliance with Sanctuary administrative and procurement procedures

All duties are carried out in line with our values of Kindness, Care and Knowledge.

What You’ll Bring:

Experience in a retail, customer-facing or operational support role
Strong administrative skills and attention to detail
Confidence using IT systems, including EPOS or similar platforms
Ability to follow procedures accurately, including those relating to Gift Aid, GDPR and finance
Good organisational skills and the ability to manage multiple priorities
A practical, hands-on approach with flexibility to support shops directly when needed
Clear communication skills and the ability to work positively with staff and volunteers
A full UK driving licence (or ability to travel independently between sites)
If your role involves regular travel to more than one site, we also ask that you provide us with a copy of your vehicle insurance that covers business use (not just your commute). This ensures that you’re adequately covered while performing your duties.

Desirable experience includes charity retail, Gift Aid processing, rota or payroll coordination, volunteer support and familiarity with systems such as Shire or LMS.

Please note this role is subject to a DBS check, and you will be required to provide proof of your right to work in the UK.

Values and Attitude

At the Mare and Foal Sanctuary, our values of Kindness, Care and Knowledge shape everything we do — for our horses, our supporters and each other.

We are looking for someone who:

Works with care and accuracy
Supports colleagues with patience and clarity
Approaches change positively and constructively
Understands that strong systems and processes help us deliver better welfare outcomes

Why Join Us?

By joining The Mare and Foal Sanctuary, you will be part of a team that makes a genuine difference every day. You’ll work in a supportive, values-led environment where your contribution behind the scenes directly supports the rescue and rehabilitation of horses and ponies across Devon.

If you’re organised, systems-minded and motivated by meaningful work, we would love to hear from you.

Please apply with CV and cover letter by Friday 6th March

Vacancies Application Form and Equal Opportunities Form

Please download the documents below and attach them when submitting your application form.

Application form Equal opportunities monitoring form

Apply Here

Oops! We could not locate your form.

Explore Further

Visit Our Sanctuary

Connect with our rescued horses and ponies, hear their back stories and meet the knowledgeable grooms who care for them.