Deputy Shop Manager
Job Overview
Salary Band: H.2 £26,733 per annum, pro rata (£21,391.56) with access to private health and corporate discounts
This role is based in Bovey Tracey and has core hours of 30 per week.
About the Role
We’re looking for a Deputy Shop Manager to join our Bovey Tracey team. This is a part-time role (30 hours per week, working 4 days out of 7, with some weekend working). The role is based at our Bovey Tracey shop but with flexibility to occasionally cover other shops, if and when needed.
You’ll support the Shop Manager to drive income, deliver excellent customer service, and create a welcoming, attractive and well-run shop that reflects the values of our charity.
What You’ll Be Doing
- Providing a warm, friendly welcome for customers, donors, and volunteers. Encouraging Gift Aid sign-ups, supporting volunteer inductions and training, and resolving queries with professionalism.
- Working with the Shop Manager to meet sales targets and budgets, keeping an eye on local trends and opportunities to boost performance.
- Maintaining a clean, safe, and inviting shop. Ensuring health and safety standards are met and that any issues are reported promptly.
- Processing and sorting donations, ensuring Gift Aid stock is prioritised, and presenting items attractively for maximum sales potential.
- Assisting with stock rotation and management.
- Handling cash, valuables, and till transactions accurately and in line with our procedures.
- Visual merchandising.
- Using the Cybertill system to serve customers and perform basic admin tasks.
- Occasionally working in different shop locations if required.
What You’ll Bring:
- Excellent customer service skills
- An ability to work both independently and as part of a team
- Confidence in managing volunteers and supporting colleagues
- Knowledge of health and safety in a retail environment
- An enthusiasm for sustainable fashion and pre-loved goods
- IT skills are essential in this role and social media skills are a plus
Values and Attitude
We value Kindness, Care, and Knowledge at The Mare and Foal Sanctuary. These values guide our actions, and we are seeking a Deputy Shop Manager who embodies them.
Why Join Us
Choosing to be a Deputy Shop Manager for our charity is an exciting opportunity to use your skills to support animal welfare, lead sustainability practices and be part of a strong and unique team.
If you’re ready for a career that blends passion with purpose, or if leadership is your forte, this role is your next step.
Please note: We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expect all staff and volunteers to share this commitment. This post is subject to a DBS check.
Due to the location of our shops and sanctuaries, a full driving licence is desirable and proof of business use on your car insurance will need to be provided.
Additionally, this is a physical role that will require lifting, carrying and long periods spent on your feet. Some online training will be provided to help you in your role.
Please apply with CV and cover letter by Friday 9th October
Vacancies Application Form and Equal Opportunities Form
Please download the documents below and attach them when submitting your application form.
Application form Equal opportunities monitoring formApply Here
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